Knowledge requires not merely true belief produced by a reliable process, but that the knower be appropriately connected to the grounds of that reliability (Greco's agent reliabilism).

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Agent reliabilism(the main philosophical position being explained): A theory of knowledge that says you know something when your own thinking abilities or skills reliably produce true beliefs—basically, when your brain is good at getting the right answers.
Greco, John(epistemology): A contemporary American philosopher who studies how we gain knowledge; he developed agent reliabilism as an improvement on earlier theories.
Grounds of reliability(epistemology): The reasons or explanations for why a belief-forming process works well; what makes it dependable.
Reliable process(epistemology): A method or way of forming beliefs that consistently produces correct results, like using a thermometer to measure temperature.
True belief(Contrasted with knowledge in the Jones/Smith example): A belief that is true but lacks the justification required for knowledge
appropriately connected(as used in ethics): Linked or related in a way that makes sense and is fitting; in this case, meaning the suffering should relate directly to the specific wrong that was committed.
knowledge(Distinguished from mere true belief, which may be the product of indoctrination and need not exercise deliberative capacities.): Justified true belief — true belief that has been arrived at through the exercise of deliberative capacities, including comparison of and deliberation among alternatives.

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